Frequently asked questions

Meddy is suitable for patients who can get in and out of a standard car with minimal assistance, can be briefly left alone (e.g. while the companion steps away), and are generally calm and cooperative.

It suits two main patient types: elderly patients attending routine check-ups, specialist visits, or polyclinic appointments; and patients recovering from surgery or managing ongoing treatment such as physiotherapy, chemotherapy, or dialysis. In both cases, a companion is typically needed because the family caregiver, an adult child or spouse, cannot attend every appointment in person.

We are currently unable to accommodate patients who require full physical transfer assistance (e.g. cannot transfer in or out of a car independently), have moderate to severe dementia or severe cognitive impairment requiring constant supervision, or exhibit aggressive or unpredictable behaviour.

If you are unsure, please WhatsApp us before booking and we will advise accordingly.

Our eligibility criteria are listed above. If you are still unsure, please WhatsApp us before submitting a booking.

Share a brief description of the patient's condition and mobility and we will advise promptly. We would rather help you assess suitability upfront than have a booking fail on the day.

Fill in our online booking form with the patient's details, appointment information, and your preferences. It takes under 5 minutes.

Once submitted, you'll see a PayNow QR code on the confirmation page and receive the same QR by email. Complete payment right away - we only start matching once payment is received.

We'll then match you with a companion and let you know via WhatsApp. If your appointment is 3 or more business days away, we'll match your companion at least 2 business days before it. If it's sooner, we match within 1 business day of payment. Either way, if we can't match you in time, you get a full refund.

We recommend booking at least 3 business days ahead - we'll then match your companion at least 2 business days before your appointment, or refund you in full if we can't.

Shorter-notice bookings are welcome. If your appointment is fewer than 3 business days away, we match within 1 business day of payment, subject to companion availability - and if we can't match you in time, you get a full refund.

One booking, one upfront price. No urgency surcharges, no app subscriptions, no surprise fees.

The companion service fee includes a trained companion and visit details shared with you afterwards. Door-to-door service is an optional add-on, with the ride fare calculated upfront and shown before you pay.

If we can't match a companion in time, you get a full refund.

The companion service fee is $120 for a trained companion to accompany the patient through the appointment day, up to 4 hours from your appointment time, with visit details shared with you afterwards.

If you'd like the companion to pick up or drop off the patient at home, a door-to-door service fee and taxi / ride fare apply. If the appointment runs longer, additional time is charged at $30 per hour, pre-authorised at booking so there are no surprises.

You'll see the full breakdown on the booking form before you confirm.

Payment is via PayNow only, collected upfront when you submit your booking. The QR code is shown on the confirmation page and emailed to you. Pay as soon as you can - we only start matching your companion once payment is received.

Your booking is only confirmed once full payment is received.

If the appointment runs past 4 hours, the additional time is charged at $30 per hour. You pre-authorise this at booking, so your companion stays as long as needed without interruption.

We'll follow up via PayNow for any additional time after the appointment.

The $120 companion service fee covers the companion's time accompanying the patient, with visit details shared with you afterwards. It does not include:

• Other situational fees that may apply, such as door-to-door service, the taxi / ride fare, or early-arrival surcharges. These are shown on the booking form based on your journey.
• Additional time if the appointment runs longer than 4 hours, charged at $30/hr and pre-authorised at booking.
• Any medical fees, hospital charges, or pharmacy costs, which are settled directly with the healthcare provider.

Payment to the clinic or hospital is the responsibility of the patient. Meddy companions are not authorised to handle this on your behalf.

Restructured hospitals and polyclinics: the patient can pay at the hospital payment kiosk (NETS or credit card) after the appointment, or settle the bill online via HealthHub at their own convenience.

Private clinics and hospitals: the patient can pay directly at the counter using their own NETS card or credit card. If the patient is unable to pay on the spot, your companion can send you the clinic's PayNow QR code via WhatsApp, so please ensure you are reachable at the time of billing.

Every companion we match you with is an independent professional with healthcare experience or formal healthcare training, and is a Singapore Citizen or PR - so they know their way around our hospitals and polyclinics.

They can speak with your loved one in English and, where you need it, Mandarin, Malay, Tamil or Chinese dialect.

All are interviewed, assessed and bound by confidentiality before their first visit.

This depends on your preference and the patient's consent. You can indicate in the booking form whether you would like the companion to accompany the patient into the consultation room.

If the patient declines on the day, the companion will wait outside and respect the patient's privacy.

Yes, provided the companion attended the consultation. After the appointment, the companion will share what the doctor said: findings, advice, and any next steps. If you're there to meet your loved one, the companion will tell you directly. If not, they'll send it over WhatsApp.

This only applies if consent was given during booking. If consent was not indicated in the booking form, nothing will be shared by default. We respect the patient's right to privacy. If the patient also declines on the day, the companion will not share any consultation details regardless.

Yes. All companions and Meddy staff are contractually bound by strict confidentiality obligations.

Your personal data is collected solely to facilitate the booking and service. Personal data from a booking is removed within 12 months of the appointment (contact details within 12 months of your latest booking), except records we must keep by law, such as invoices. See our Privacy Policy for details.

No. Your companion handles all travel arrangements, booking and paying for all Grab or taxi rides. The fare is determined based on your journey and charged as a fixed amount upfront.

A door-to-door service fee applies when your companion travels to and from the patient's home:

• One-way (pick-up or drop-off only): $20
• Two-way (pick-up and drop-off): $40

For Appointment Only bookings (companion meets you at the hospital), no door-to-door fee applies.

Yes. In the booking form, you can select one of four journey types:

• Full journey: companion picks up patient from home and accompanies them home after.
• Return home only: you drop off at clinic, companion accompanies patient home.
• Home pick-up only: companion picks up from home, you pick up at clinic.
• Appointment only: companion meets patient at clinic, no transport involved.

Yes. Your booking confirmation email contains a "Manage my booking" button. Tap it to edit your booking details or cancel.

You can edit your booking details up to 24 hours before your companion's arrival time. Within 24 hours of arrival, details can no longer be changed online - you can still cancel (see below) or WhatsApp us for urgent help.

Everything below is measured from your companion's arrival time (when they're due to arrive for the booking), not the appointment time. A companion can be booked to arrive early to accompany the patient, so arrival is when their commitment begins.

Cancellation refund policy:

• 24 hours or more before arrival: full refund.
• Between 1 and 24 hours before arrival: full refund minus a flat $60 late-cancellation fee.
• Within 1 hour of arrival: your companion is already committed, so the $120 service fee is non-refundable. Any transport and surcharges you paid are still refunded.

Online cancellation will not be available within the final hour, so please WhatsApp us and we'll cancel it for you.

Once your companion has checked in, the booking is a job in progress rather than a cancellation.

If it's shortened partway - say the patient decides to head home early, or you pick the patient yourself instead of having your companion escort home - the $120 service fee still applies.

We then refund whatever didn't take place, such as the unused return trip and its taxi fare.

If we are unable to match you with any companion at all after payment is received, we'll let you know via WhatsApp and issue a full refund to your PayNow account within 3 business days. You're welcome to submit a new request for a different date.

In the rare event that we are unable to fulfill a booking that has already been confirmed, you will receive a full refund and we will notify you as early as possible so you can make alternative arrangements.