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Eligibility

You

Patient

Appointment

Preferences

Confirm

Step 1 of 6

Before we begin

Just a few quick questions to make sure we're the right fit for your loved one.

Mobility

Can the patient get in and out of a standard car with minimal assistance? *

Yes - can transfer independently or with light assistance

No - requires full physical assistance to transfer

Our companions are not able to manually lift or carry a patient

Independence

Can the companion briefly step away to support the patient (e.g. collect medication and use of restroom)? *

Yes - patient is safe to be left briefly alone

No - requires constant supervision at all times (e.g. moderate to severe dementia)

Our companions are not equipped for this level of supervision

Behaviour

Is the patient generally calm and cooperative? *

Yes

No - may become agitated, distressed, or hard to manage at times

Our companions are not equipped for this level of behavioural support

We may not be the right fit just yet

Based on your answers, your loved one may require a higher level of support than our companions are currently equipped to provide safely.

If you're unsure or feel this doesn't apply, please reach out - we're happy to discuss.

Chat with us on WhatsApp

Step 2 of 6

Your details

We'll send your booking confirmation here and connect you with your companion when they're assigned.

Your full name *

Relationship to patient *

Mobile number *

We'll WhatsApp this number to confirm your booking.

Email address *

Your booking confirmation and management link will be sent here.

Step 4 of 6

Appointment details

Tell us when, where, and how you'd like us to help.

When is the appointment?

Date *

Time *

Where is the appointment?

Hospital or clinic *

✓ Location confirmed

Department / specialist (optional)

How does the companion travel with your loved one?

Full journey

Home · clinic · home

Return home only

(you drop off) · clinic · home

Home pick-up only

Home · clinic · (you pick up)

Appointment only

(you drop off) · clinic · (you pick up)

Step 5 of 6

Service preferences

Optional preferences to help us match the right companion for your booking.

Companion preferences

Gender (optional)

Doctor's consultation

Would you like the companion to go in with your loved one during the doctor's consultation? *

No - companion will wait outside

The companion can only share what was heard in the consultation room - if they're asked to wait outside, no relay will be possible

Yes - companion to be present in the consultation room

Step 6 of 6

Review & confirm

Check your booking details, read the terms, and submit.

Booking details

Patient

Date

Pick-up time

Appointment

Journey

Companion service fee

Door-to-door service

Taxi / ride fare

Early companionship surcharge

Early transport surcharge

Booking fee

$2.00Waived

Trip logistics -

Your details +

Patient details +

Consultation +

Total to PayNow

Does not include additional service hours incurred or any medical fees.

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